FAQ
Frequently Asked Questions
1. What personalised gifts do you offer?
At Personalised Wishes, we create a range of personalised gifts for birthdays, weddings, baby showers, corporate events, graduations, anniversaries and special occasions. Our products include personalised tumblers, custom mugs, branded glassware, petal fans, event gifts, gift bags, promotional items and unique keepsakes designed to make every occasion memorable.
2. How do I place an order?
Ordering is simple. Browse our products, select your preferred item and provide the details you would like personalised. If you have a custom design, logo, photo or special request, you can contact us directly through our website contact form or WhatsApp.
3. Can I add my own photo, logo or design?
Yes. We can personalise many of our products using your photo, logo, business branding, names, dates, quotes or custom artwork. If you are unsure whether your design will work, send it to us and we will advise you.
4. What file format should I use for logos?
For the best print quality, we recommend high-resolution PNG and PDF files. Clear JPEG files may also be suitable depending on the design.
5. Do you offer personalised corporate gifts?
Yes. We create branded gifts and promotional products for businesses, schools, churches, clubs and organisations. Corporate gifts can include company logos, employee names, event branding and promotional messaging.
6. How long does it take to complete an order?
Production times vary depending on the product and order quantity. Most personalised orders are completed within a 3-7 business days. Larger or bulk orders may require additional production time.
7. Do you offer bulk discounts?
Yes. Discounts may be available for larger orders, corporate gifting, weddings, conferences, promotional events and special occasions. Contact us for a customised quotation.
8. Do you deliver throughout South Africa?
Yes. We deliver personalised gifts throughout South Africa. Delivery times depend on your location and the selected courier service.
9. Can I collect my order?
Collection options may be available depending on your location and arrangements. Please contact us before placing your order to confirm collection details.
10. What occasions are your personalised gifts suitable for?
Our custom gifts are popular for:
Birthdays
Weddings
Bridal showers
Baby showers
Anniversaries
Graduations
Corporate events
Employee appreciation gifts
Christmas gifts
Mother's Day gifts
Father's Day gifts
Valentine's Day gifts
11. Are personalised items refundable?
Because personalised products are custom-made specifically for each customer, they generally cannot be returned unless there is a manufacturing defect or an error on our part.
12. How should I care for my personalised tumbler or mug?
To maximise the lifespan of your personalised item, we recommend gentle hand washing. Avoid abrasive cleaning products and excessive heat unless otherwise specified in the product care instructions.
13. Can you help me create a design?
Absolutely. If you do not have a design ready, we can assist with creating a simple personalised layout based on your ideas, text, colours and theme.
14. Do you offer gifts for weddings and events?
Yes. We specialise in personalised wedding gifts, bridal party gifts, petal fans, event keepsakes and customised products that help make special occasions unforgettable.
15. Why choose Personalised Wishes?
Personalised Wishes focuses on creating meaningful, high-quality custom gifts that help people celebrate life's special moments. Every item is carefully personalised to suit your unique occasion, making each gift both memorable and personal.